General conditions
Declaration
Quinta Market 25 has developed this Privacy Policy to inform registered and unregistered users about the collection and processing of personal data in our store. We are committed to keeping our users informed about how their personal information is used and the purposes for which it is processed. Any changes to this policy will be promptly notified on our website, and an updated version will always be available in our store.
Data Storage, Purpose, Custody, and Processing
You may visit this store as a registered or unregistered “User.” To become a registered “User” (hereinafter the “User” or “Users”), you must create an account in the store by entering your first name, last name, date of birth, gender, email address, address, city, country, postal code, and contact number in the form that appears on the screen. Finally, you must create an access password, which will be secret and non-transferable. The use of this password is the sole responsibility of the User.
When making a purchase, the “User” must provide their first and last name, ID, contact phone number, and the address of the person they wish to receive the delivery to. Finally, the “User” must log in to our payment gateways to complete the purchase. It is important that the “User” keep in mind that by accepting their membership in the store, they declare that the information or personal data they provide, hereinafter “Information,” is substantially correct and true. They must communicate any modifications or changes to these as soon as they occur. The “User” is personally responsible for any consequences that may arise from noncompliance.
In relation to the foregoing, the “User” of Quinta Market 25 expressly agrees that, as a result of their participation in our store, the information accumulated, compiled, received, or collected from “Users” may be subject to:
Storage: This refers to the archiving of information in places specifically designated for this purpose.
Processing: Involves the mechanisms and processes that allow the “User” to offer the services provided.
Processing: Includes any technical operation or complex of operations that allow the collection, storage, recording, organization, processing, grouping, selection, extraction, comparison, interconnection, dissociation, or cancellation of information, whether automated or not.
Disposal: Consists of communicating, assigning, transferring, or canceling personal data, or using it in any authorized manner.
The stored information may be used for the following purposes:
a. Validate purchase information, report on its status, and manage any claims or requests associated with a purchase.
b. Contribute to the development or improvement of the products and services offered in the store, as well as the design of new products and services for the benefit of “Users.”
c. Send various information, such as technical details, advertising, offers, and promotions for products and services, both from the store and from other partner companies or those that may be part of our ecosystem.
d. Conduct individual and/or collective studies, such as demographic, historical, and behavioral analyses of “Users,” and market research, while maintaining the confidentiality of personal data as required by law.
Data Retention Period
Quinta Market 25 will retain User data as long as required to fulfill one or more of the purposes specified in Section 2 of this Privacy Policy. This will be done without prejudice to the User’s rights regarding their personal data.
User Rights
As a user of our services, you have the right to access your personal data and request its modification, correction, or deletion if it is incorrect. We are committed to ensuring the accuracy and security of your data. Keeping your data up-to-date allows us to provide you with a personalized experience and comply with current regulations. Therefore, we encourage you to update or correct your data when necessary. It is essential that the information provided is truthful and accurate to avoid inconveniences such as suspension of services or deactivation of your account.
Exercising User Rights
Users may exercise their rights, raise concerns, questions, or requests, as well as address any other issues related to actions taken through Quinta Market 25, by contacting our Customer Service Representatives through the following means:
• Teléfono: +53 5 8405509
• Email: ayuda@quintamarket25.com
Online Chat: Click the chat icon in the lower right corner to communicate with a representative in real time. Claim Form: You can initiate a claim independently by logging into your account under “Order Details” and selecting “Create Claim.”
Store Specific Conditions:
Purchase Security and Privacy Measures
To ensure the security and privacy of purchases at Quinta Market 25, we implement robust security measures that protect our users’ personal information throughout the entire purchasing process. From the moment a user registers in our store and provides their personal information, such as email, address, and recipient details, until the moment they make the payment, we ensure that this data is kept secure and confidential.
It is important to note that, for security reasons, information related to payment details, such as credit and debit card details, is not stored in our store. In this process, we intervene solely to facilitate secure communication between the user and the payment gateway, thus ensuring the protection of the user’s financial data.
Information Disclosure
At Quinta Market 25, the privacy and security of our customers’ information are of utmost importance. We do not share, sell, or provide customer information to third parties, except in the context of providing the services contracted by the user.
We reserve the right to disclose customer information in exceptional and absolutely necessary situations, such as to protect the rights and property of the site. This includes identifying, contacting, or taking legal action against those who interfere with our rights or property, whether intentionally or unintentionally.
Any changes to the use of personal information will be communicated in future versions of our Privacy Policy, reaffirming our commitment to transparency and protecting our customers’ privacy.
Cookies
At Quinta Market 25, we use cookies, which are small data files stored in the user’s browser. These cookies allow us to improve the user’s shopping experience by facilitating the browsing process and offering personalized content. It is important to note that these cookies do not contain personally identifiable information.
Our website uses cookies for various purposes, including:
Improving navigation: Cookies help us understand how users interact with our website, allowing us to optimize the design and functionality for a smoother user experience. Users can delete cookies through their browser settings. However, it is important to note that this could affect the functionality of the site and the experience during the shopping process.
Facilitating the shopping process: Cookies allow the user to add products to the shopping cart and complete transactions efficiently.
Personalizing the shopping experience: We use cookies to tailor the shopping experience to the user’s interests, displaying related products or recommendations based on their browsing history.