How do we work?
Once you make the purchase, it is approved by the Supervision department, and then it is delivered.
How can I pay for the purchase?
We accept VISA and MasterCard credit/debit cards.
We do not accept bank transfers or cash payments.
How long will it take for my purchase to be delivered?
Currently, the average delivery time for an order in Havana is only 48 hours.
Purchasing and having your family receive the order at their home within 2 days in Cuba is only possible at Quinta Market 25.
Our commitment is to deliver orders within 3 to 5 business days in the capital, but our distribution team ensures that purchases are delivered IN RECORD TIME.
In the provinces, delivery times may extend up to 15 business days.
How will my recipient receive the purchase?
Your purchase may be delivered ALL at once or in PARTIAL DELIVERIES, depending on the products purchased.
How can I check the status of my purchase?
On our website, go to My Account-My Orders. You will also receive an email informing you of each step of your purchase.
Who should I contact if I have any questions?
We offer customer service at ayuda@quintamarket25.com or via Facebook Messenger: Supermarket23.
If I have a problem with my already delivered order, what should I do?
You can send your complaint to ayuda@quintamarket25.com, and it will be addressed within 24 business hours.
Company contacts:
email:
ayuda@quintamarket25.com
Teléfono:
+53 5 8405509